RETURNS

Unfortunately, we do not accept returns at this time ; all sales are final. 

DAMAGE + other issues

Please inspect your order upon receipt and contact us immediately at hello@xovickyvu.ca if the item is defective, damaged or if you received the wrong item.

You can always contact us for any issues and/or questions at hello@xovickyvu.ca.

LOST PACKAGES

Tracked shipping is extremely costly in Canada and will only be offered to orders over $75.00 CAD to Canada or the USA. Untracked orders that are lost will not be offered refunds or replacements.  

however, please contact us at hello@xovickyvu.ca so that we may assess and determine what can be done to rectify the situation.